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Frequently Asked Questions

How do I book?


Just send us your contact information, telling us when it’s convenient to chat and we’ll call you, or you can call us on +27 83 414 0451. Our office hours are Monday to Friday, 09h00 to 17h00 (GMT+2). If you’re calling after hours, simply leave a message and we’ll return your call the next business day. You can also fill out the booking form.


Where can I find the booking form?

You can find the booking form here.


How do I pay for my trip?

Payment can be made by EFT, bank deposit or cash. We will soon be allowing credit card payments. Banking details will be sent on the invoice, once booking has been made.

What are your payment terms?


For Individual Travellers / Families

Date Payment
Cancellation
At time of booking
ZAR 5000 per person
50% refundable until 71 days to departure

70 days prior to departure

Balance of payment
25% of tour price until 56 days to departure
31-55 days prior to departure

50% of tour price
54 days or less

Full cancellation

For Small Groups (05 rooms and above)

Date Payment
Cancellation
At time of booking
20% of tour price per person
50% refundable until 71 days to departure

70 days prior to departure

Balance of payment
25% of tour price until 56 days to departure
31-55 days prior to departure

50% of tour price
54 days or less



Our prices are in United States Dollars (USD).

To reserve your trip we ask that you first contact us to confirm availability, read our Booking Conditions and then complete our Booking Form that details the terms, which vary according to the type of tour you are booking.

Why is there a supplement for single travellers?


We charge a single supplement to individual travellers who wish to ensure that they have private rooms throughout a trip. Whatever our opinion, it seems to be the industry norm among hoteliers that rooms cost the same regardless of number of occupants.


Sharing with someone


If you’d like to go on one of our trips and be open to sharing with someone you don’t know to enjoy a rate advantage, we’d be happy to put you together with others like you. But please note that once agreed you will have to continue with the person through the trip and we cannot be held responsible for the nature or behaviour of the person in any way.


Do you book international flights?


No we don’t. This means you get the freedom to choose your flying class as well as route / use your frequent flyer air miles. We do of course recommend connectivity / airline that would best suit our group tour. We would be happy to give you rates of an extra night should you be coming in earlier or departing later. We recommend Skyscanner.net to check pricing and availability of flights. If you opt for a pre- or post-trip extension, you’ll minimise your carbon footprint – and maximise your long-haul journey. Since you make your own arrangements, our only proviso is that the responsibility for joining the group is yours and that the rest of the party cannot wait if you are delayed.


What is travel insurance?


Travel insurance protects you against unforeseen problems and issues relating to your trip. There are four main types of travel insurance coverage: Cancellation & Interruption, Emergency Medical, Baggage & Personal Effects, and Flight & Accident. While each type can be obtained separately, it’s usually best to purchase a comprehensive travel insurance package, which includes most or all types of coverage.


Do I really need travel insurance?


We highly recommend all our guests to take out adequate travel insurance. It’s impossible to know in advance if this will be needed but it covers exigent circumstances. But we can say for certain that you are widely exposed if you do not have travel insurance. Cancelling or interrupting a trip, or dealing with major hospital bills can be very costly. If you end up not needing travel insurance, you’ll probably forget about the cost anyway. If you do need it, you’ll be immensely grateful.


Doesn’t my credit card or health plan cover me?


Some credit cards and health plans offer a degree of travel insurance coverage, but very few offer comprehensive coverage against trip cancellation & interruption.


How does Cancellation & Interruption coverage work?


Cancellation & Interruption insurance protects you against the loss of non-refundable amounts if you need to cancel your trip prior to departure, or costs incurred if you must interrupt your trip, for an allowable reason such as flight cancellation or serious illness of a family member. If you do not have this coverage, cancelling or interrupting a trip can cost you thousands.


Do I need entry visas?


A visa is required for India, we recommend that you use Visalogix. (You can embed the website for these people here). Please remember that you will need two clear pages in your passport, which must remain valid for six months after your return home.


Do I need shots or inoculations?


Check with your local travel clinic as to what is required.


How risky is travelling in India?


You just need to be as vigilant as you would be in any big city. Apply discretion and avoid ostentatious possessions. We strongly recommend that you use a neck wallet or money belt while travelling to ensure the safety of your documents and other valuables. It is not advisable to bring valuable jewellery when travelling. A lock is recommended for securing your luggage. Your safety and security is our top priority and our tour leaders watch out for you every step of the way.


What do I bring with me on the tour?


The list below is not exhaustive:

• Day pack – useful for carrying basic items

• Binoculars

• Torch (check batteries)

• Sunglasses and sun cream (min factor 15)

• Insect repellent

• Small towel

• Basic toiletries (inc. hand sanitiser)

• Tissues

• Drinking bottle

• Watch (strict time-keeping is required at times)

• Money for souvenirs, contingencies

(credit/debit cards may only work in Delhi and other big cities)

• Notebook, pen

• Book

• Small items from home can make nice personal gifts

• Travel pillow (can come in handy for longer journeys)

Electronic Items

• Digital camera – bring accessories: memory cards, battery, charger

• If film camera – bring film, lenses, batteries, etc.

• Mobile phone and charger

• Plug adaptors (2-round pin – same as European style)

• Music player (MP3, CD player, iPod and relevant charger)

• Laptop and charger (useful if you want to keep a blog and upload photos)


How do I cancel my booking?


For legal reasons, we need to receive your cancellation either in writing or by email. Please note if we haven’t immediately acknowledged your cancellation, we not have received it. If you don’t hear from us within 04 hours (during our published working hours), please call/ email us again.

How much of the total cost of the tour is forfeit?


We take as the day of cancellation that on which we receive your written / online confirmation of cancellation. If you cancel a Small Group tour up to 71+ days before the tour, 50% of the deposit is forfeited.

After this, a percentage of the total tour price becomes due:

Between 70 and 56 days: 25%

Between 55 and 31 days: 50%

Between 30 days and 0 days: 100%


What is your cancellation policy?


Do please read The Fine Print for our Terms & Conditions.


What happens if you cancel the tour?


If Key to India cancels we would advise you eight weeks or more before a Small Group tour was due to start, and would refund you fully. We would cancel a tour if there were too few participants, or if the quality of the tour or the safety of the participants was judged to be compromised by circumstances amounting to force majeure, such as civil unrest, hostilities, natural disasters or adverse weather conditions. We reserve the right to cancel any tour at any time for any reason.


Do you still have an unanswered question?


Get in touch at namaste@keytoindia.co.za and let us answer your questions directly. For more general information about India and what we recommend for our tours to India, visit our India Information page.