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Terms and Conditions

The Fine Print


PRICES

Key to India will do its utmost not to change published prices, but unfortunately have no control over the fluctuating exchange rates. However, prices will not change once your deposit has been received. Prices are in USA Dollars (USD).

The Culinary Tour of North India (Magic Masala) prices cover almost everything - accommodation, transport, internal flights, the services of tour leaders, admissions, certain drinks with meals, all breakfasts, all lunches, and all dinners. However, gratuities, items/purchases of a personal nature, laundry, etc. are not included and are for your own account.

Prices do not include air travel to and from South Africa/elsewhere.

We charge a single supplement to individual travellers who want to ensure that they have private rooms throughout a trip.


MAKING A BOOKING

- To book, simply email (namaste@keytoindia.co.za) or call us on +27 83 414 0451 to get information about any of our trips or tell us what you’d like do and we’ll design one especially for you.

- We offer a great variety of hotels offering you a wide selection of rates for similar trip. Please note all our accommodation options are safe, secure and personally inspected by our team in India.

- Once you have decided on a trip and the dates you’d like to travel, we will send you the itinerary and costs against which we will request payment of a deposit.

- Any and all changes must be sent to us in writing.

- Cancellations if any should be received by us in writing and charges will be affected as per grid given below.


PAYMENT SCHEDULE

To reserve a Small Group tour, we require a 20% deposit per person, per tour price.

Full payment or the balance of payment is due 10 weeks (70 days) prior to the start of the tour (or more where specified).

At this stage we require additional information, such as special requirements and your flight details.

Eight weeks before a Small Group tour starts, you receive full details of all aspects of the tour.

To reserve an Add-On tour, we will hold a provisional reservation for an agreed period (usually a week).

Full payment is required on confirmation of availability.

Should a tour be cancelled within 55 days of the start date, a 100% cancellation fee of the total tour price applies.

To reserve a Custom tour, an initial deposit is required of $500 per trip (50% non-refundable) in order to commence planning your trip.

To confirm the booking, 30% of the total tour price is required (at this point the initial deposit becomes fully non-refundable).

The balance of payment is due 70 days prior to the tour start date.

Should a tour be cancelled within 55 days of the start date, a 100% cancellation fee of the total tour price applies.


PAYMENT OPTIONS

When making payment, all bank charges incurred are to be borne by you irrespective of type of tour.

Should you pay by credit card, we levy a 3.5% supplementary charge for Visa / MasterCard, and a 5% charge for American Express and Diners Club.

Should you prefer not to transact via the web, we can process your credit card payment for you offline. Just contact us and provide us with a number where we can reach you. Download booking form

Download the Booking Form in PDF format here

And fax it back to us +27217619955


CANCELLATIONS

We take as the day of cancellation that on which we receive your written / online confirmation of cancellation.

If you cancel a Small Group tour, the terms and fees are as follows.

Days Prior to tour: Cancellation Fee per Person

71+: 50% of deposit

56 – 70: 25% of tour price

0 - 55: 100% of tour price


If we cancel a Small Group tour:

We would advise you eight weeks or more before a Small Group tour was due to start and would refund you fully.

We would cancel a tour if there were too few participants, or if the quality of the tour or the safety of the participants was judged to be compromised by circumstances amounting to force majeure, such as civil unrest, hostilities, natural disasters or adverse weather conditions.

We reserve the right to cancel any tour at any time for any reason.


INSURANCE

A requirement of booking is that you have adequate travel insurance to cover such things as medical treatment, repatriation, loss of property and cancellation charges.


TRAVEL & HEALTH DOCUMENTS

We count on you to make your own necessary visa arrangements as well as take appropriate health measures.

Participants must have passports valid for six months from date of departure and contain at least one completely blank page, excluding the final page.

Since you are making your own travel arrangements, the only proviso is that it is your responsibility to join your tour on time.


ELIGIBILITY & FITNESS

If you are in any doubt about your own suitability, we ask that you make this known to us before you book, and we shall try and advise you.

We require participants to have a level of fitness and mobility which will not spoil other travellers’ enjoyment of the tour by slowing them down.

We reserve the right to decline a reservation without necessarily giving a reason.


CHANGES

Circumstances sometimes arise which prevent us from operating the tour exactly as advertised – and we would try to devise a satisfactory alternative.

If the change represents a significant loss to the tour, we would offer commensurate compensation, or give a full refund if you decide to cancel because the alternative is not acceptable.

Wherever possible, we would advise you of such changes prior to departure, or we would adjust the itinerary to avoid a risky area, but we would not assume responsibility for any loss incurred.

At times there are changes in hotels that are confirmed, in this case we will offer similar or better hotels in the city that the change is affected. That is why all hotels are offered on an ‘or similar’ basis.


LIMITS OF OUR LIABILITY

We accept responsibility for most of the ingredients of a tour, though with independent suppliers or third party providers, there may be a failure or improper performance of some services, attributable to unforeseeable circumstances beyond our control, and for these Key to India may not be liable.

Our obligations are also limited where international conventions apply in respect of air, sea or rail carriers.

We are not responsible for any loss incurred on account of non-refundable or non-transferable air tickets or other unrecoverable travel costs.

To indemnify Key to India we ask that you read and agree to the Booking Conditions, as well as assume full responsibility for your needs in respect of personal insurance and health insurance, in case of any loss of property or illness, injury or death.